CYBORA
Last updated: 2026-01-30
1. Our Commitment to Trust
At CYBORA, trust is a core principle of how we design, deliver, and operate our technology-driven services.
We are committed to acting transparently, responsibly, and lawfully when processing data and deploying Artificial Intelligence (“AI”).
Trust underpins our relationships with clients, users, and partners across the EU, United Kingdom, and United States.
This page outlines how we ensure compliance, accountability, and ethical use of technology.
2. Responsible Use of Artificial Intelligence
CYBORA uses AI technologies to support call center, contact center, and communication services.
AI systems are designed to assist human agents and improve efficiency, accuracy, and service quality.
We do not rely on AI for autonomous decision-making that produces legal or similarly significant effects without human oversight.
AI is deployed only for defined, legitimate, and documented purposes.
3. Compliance with the EU Artificial Intelligence Act
CYBORA applies a risk-based approach in line with the EU Artificial Intelligence Act (AI Act).
Our AI systems are classified primarily as limited-risk or minimal-risk systems, such as voice bots and AI-assisted call routing.
We do not deploy prohibited AI practices and do not operate high-risk AI systems as defined by the AI Act.
Transparency obligations are fulfilled when individuals interact with AI-driven systems.
4. Transparency and User Awareness
We believe transparency is essential to building trust.
Individuals are informed when they interact with AI-based or automated systems, where required by law or best practice.
Clear disclosures may be provided verbally, digitally, or through published policies.
Users may request escalation to a human agent where technically feasible or legally required.
5. Human Oversight and Accountability
CYBORA ensures that AI systems operate under effective human oversight.
Human agents can intervene, override, or stop AI-driven interactions if necessary.
Roles and responsibilities for AI governance are clearly defined within the organization.
Accountability mechanisms are aligned with our internal governance and compliance frameworks.
6. Data Protection and Privacy
Protection of personal data is central to our trust framework.
CYBORA processes personal data in accordance with GDPR, UK GDPR, and applicable privacy laws.
AI systems are designed to comply with data minimization, purpose limitation, and security principles.
Further details are available in our Privacy Policy and Data Processing Agreement (DPA).
7. Security and Risk Management
CYBORA implements appropriate technical and organizational measures to protect data and systems.
Security controls include access management, monitoring, encryption where applicable, and incident response processes.
AI-related risks, including bias, misuse, and system errors, are assessed and mitigated.
Risk management activities are reviewed regularly.
8. Ethical Standards and Fairness
CYBORA is committed to ethical and fair use of AI technologies.
We take reasonable steps to reduce bias, discrimination, and unfair outcomes in AI-supported services.
AI systems are tested and monitored to ensure reliable performance.
We do not use AI to exploit vulnerabilities or manipulate individuals.
9. Third Parties and Group Companies
Where AI systems or services are provided by third parties or group entities, CYBORA applies consistent compliance standards.
Third parties are assessed for security, data protection, and regulatory compliance.
Contractual safeguards are in place to ensure responsible AI use.
CYBORA remains accountable for AI governance within its service scope.
10. Continuous Improvement
Technology and regulation evolve rapidly, and so does our compliance approach.
CYBORA continuously reviews and improves its trust, security, and AI governance practices.
Policies and controls are updated to reflect legal, technical, and operational changes.
Feedback from clients, users, and regulators is taken seriously.
11. How to Contact Us
If you have questions about trust, AI compliance, or responsible technology use, please contact us:
📧 dpo@cybora.tech
📧 support@cybora.tech
📧 abuse@cybora.tech
📞 +370 640 12261
