CYBORA
Last updated: 2026-01-30
1. Purpose of This Notice
This AI Transparency Notice explains how CYBORA uses Artificial Intelligence (“AI”) in its services.
The purpose of this notice is to ensure transparency and to inform individuals when AI-based or automated systems are used.
This notice supports compliance with the EU Artificial Intelligence Act (AI Act) and applicable data protection laws.
It should be read together with our Terms & Conditions and Privacy Policy.
2. Use of AI in CYBORA Services
CYBORA uses AI technologies to support call center, contact center, and communication services.
Examples include voice bots, automated call routing, speech recognition, and AI-assisted analytics.
AI systems are designed to improve efficiency, accuracy, and service quality.
They are not intended to operate without human oversight.
3. When You Interact with AI
You may interact with AI-based or automated systems when contacting or being contacted by CYBORA.
Where required by law or best practice, you will be informed that the interaction involves AI.
Disclosures may be provided verbally at the start of a call or through digital notices.
AI interactions may be combined with human agent support.
4. Human Oversight and Intervention
CYBORA ensures that AI systems operate under effective human oversight.
Human agents may intervene, override, or escalate AI-driven interactions where appropriate.
Where technically feasible or legally required, you may request to interact with a human agent.
AI does not replace human decision-making in legally significant matters.
5. AI Risk Classification
CYBORA applies a risk-based approach consistent with the EU AI Act.
Most AI systems used by CYBORA are classified as limited-risk or minimal-risk systems.
These systems are subject to transparency and governance controls.
CYBORA does not deploy prohibited AI practices or high-risk AI systems.
6. Data Protection and Privacy
AI systems may process personal data in accordance with CYBORA’s Privacy Policy and Data Processing Agreement (DPA).
Data processing is limited to defined and legitimate purposes.
Appropriate technical and organizational safeguards are in place.
Personal data is not used for AI purposes beyond what is disclosed.
7. Fairness and Responsible AI Use
CYBORA is committed to responsible and ethical use of AI technologies.
Measures are implemented to reduce bias, errors, and unintended outcomes.
AI systems are tested and monitored for reliable performance.
AI is not used to manipulate or exploit individuals.
8. Changes to This Notice
This AI Transparency Notice may be updated from time to time.
Updates may reflect changes in technology, law, or services.
The updated version becomes effective upon publication.
We encourage periodic review of this notice.
9. Contact Information
For questions about AI use or this notice, please contact:
