Secure, compliant customer messaging — connected end to end
Customer Messaging connects CYBORA to your customers and to the tools you already run. Powered by Private AI, it handles e-mail, SMS and chat on your brand, in your customer's language, with every message logged for compliance — and it plugs into your CRM, helpdesk and the wider CYBORA platform so conversations, evidence and fraud signals all flow to one place.
One connected messaging layer
AI-assisted replies
Draft and send on-brand responses in your customer's language, reviewed by your team where it matters.
Omnichannel
One thread across e-mail, SMS and chat, so context never gets lost between channels.
Compliance logging
Every message retained and searchable — evidence for audits and disputes, fed into Agentic GRC.
Fraud-aware
Suspicious inbound messages flagged by the same engine behind Scam Mobile Protection and HybridSOC.
Templates & approvals
Pre-approved templates with guardrails keep regulated messaging on-policy.
Private by design
Runs on your dedicated model — customer data never trains a public one.
How CYBORA connects to you and your customers
Customer Messaging sits between your customers and your systems as a single, governed hub. Inbound messages arrive from any channel; CYBORA's Private AI drafts a response, your team approves where needed, and the reply goes back out on the same thread — while a copy of everything is logged and analysed.
- Channel connectors: e-mail, SMS and chat (web/app) connect into one unified inbox.
- CRM & helpdesk integration: two-way sync with the tools you already use, so no context is siloed.
- Cybora API: pull message history and fraud events, or push events into your own systems, via the same API behind the rest of the platform.
- Webhooks: real-time events (new message, flagged fraud, escalation) delivered to Slack, Teams or your stack.
- HybridSOC & Braze link: suspicious contacts and leaked-data matches enrich each conversation automatically.
- Agentic GRC: every message becomes retained, searchable evidence for audits and disputes.
Secure messaging between CYBORA clients
Because multiple regulated organisations run on the CYBORA platform, Customer Messaging can also connect client to client — a bank to its CASP partner, an MSP to its customers — over an authenticated, logged channel instead of unmonitored e-mail.
- Verified sender identity between organisations, so messages can't be spoofed.
- End-to-end logged: both sides keep a compliant, timestamped record of the exchange.
- Policy-governed: only approved partners and message types are allowed, enforced centrally.
- Perimeter-safe: each organisation's data and Private AI stay within their own perimeter — nothing is shared beyond the message itself.
Sehen Sie es in Ihrem eigenen Perimeter
Tell us where you are today. A CYBORA engineer — not a salesperson — will come back with what actually applies to your situation.
- Reply within one business day
- Scoped to your regulatory frameworks
- No obligation, no sales pitch
Take control of your perimeter
Register for a pilot demonstration of the CYBORA GRC and HybridSOC platform. One team, accountable for your full cyber security lifecycle.